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Service Standards


Effective Communication

The purpose of our communications is to provide clear, accurate information and to achieve mutual understanding by active listening and open, respectful dialogue. We acknowledge all correspondence in a timely and respectful manner.


Optimization

If there are areas where your facility can be improved, streamlined, enhanced or optimized, we will let you know. We stand behind our recommendations with real world experience, not just classroom theory.


Responsiveness

By anticipating the needs of our customers and responding in a prompt manner, we consistently provide the highest level of service in the industry. Our customers have increasing trust and confidence in our capabilities to service their needs. We won’t let you down.


Accountability

We will provide a service plan that is straight forward and easy to understand. We take responsibility to know, understand and perform our duties in a professional and competent manner. You can count on us to do the right thing. We have obligation and willingness to accept responsibility for our actions at all times.


Teamwork

We work collaboratively with our partners and customers. We value the specific and necessary contributions of each member of the combined team. We encourage participation from your operations team. We work together with a shared goal of achieving excellence in addressing our customer’s needs.


Integrity

We value the unique qualities and needs of individuals and are committed to understanding and appreciating the diversity of cultures, opinions and experiences that exist in every facility that we do business in. You can count on respect from every individual on our team – always. We do the right thing – because it’s the right thing to do.